All PS5 error codes explained, with fixes and solutions

PS5 error codes can be frustrating, but don’t worry, there are usually fixes! Here’s a breakdown of some common PS5 errors and how to solve them:

Software Update Errors:

• CE-107520-5 / CE-108889-4 “Please install the latest system software” – Your PS5 needs an update. Connect to the internet and update the system software. If you can’t connect online, you can download the update on a USB drive using a computer and install it manually https://www.playstation.com/en-us/support/hardware/ps5/system-software/.

• WS-116522-7 “The system software update failed” – This could be a network issue. Try restarting your PS5 and router, or use a wired ethernet connection instead of Wi-Fi. Check for any outages from your internet service provider.

Sign-In and Network Errors:

• WS-116329-2 “PSN sign-in ID or password does not match” – Double-check you’re entering the correct PSN ID and password.
• CE-112839-4 “An error has occurred while connecting to PlayStation Network” – This could be a PSN server issue or a problem with your internet connection. Check the PSN status https://status.playstation.com/en-us and restart your router.
• NP-102942-8 “This feature is not available due to age restrictions” – The content you’re trying to access has age restrictions set by your parental controls.

Disc and Storage Errors:

• CE-110538-8 “Failed to read Blu-ray disc” – The disc might be dirty or scratched. Try cleaning the disc gently with a soft cloth. If it’s damaged, you may need to replace it.
• CE-100005-6 “There is a problem reading a disk or data” – Similar to the disc error, this could be a problem with the game data. Try deleting and reinstalling the game.
• CE-100006-7 “The external storage drive cannot be recognized” – Ensure your external storage drive is formatted correctly for PS5 and securely connected.

Other Errors:

• CE-100028-1 “There is not enough free space on the SSD” – Delete unwanted games or applications to free up space.
• CE-108255-1 “An error occurred on the application” – Close the application and restart it. If that doesn’t work, try reinstalling it.

These are just a few examples, and there are many other PS5 error codes. If you run into an error code not listed here, you can find the exact meaning and troubleshooting steps on the Playstation website https://www.playstation.com/en-us/support/error-codes/.

PS5 Error Code